About the Job:
Switch Connect PTY LTD Corporation
Microsoft 365 Support Office
Location: Santa Rosa Laguna - Onsite/Full time.
Pay Range: 50,000 - 70,000 pesos/month
Experience advantageous.
Key Competencies:
Strong verbal communication skills with the ability to engage confidently with customers in English.
- Company-provided equipment.
- Competitive salary package.
- HMO coverage upon regularization (₱150,000.00).
- Accident & Life Insurance coverage upon regularization (₱1,000,000.00).
- Sick Leave and Vacation Leave.
- Government-mandated benefits and contributions.
- Rice Incentives.
- Lunch Allowance and unlimited coffee bread and biscuits.
- Free company Uniform and Jacket
Role Summary:
Switch Connect is seeking an experienced Microsoft 365 Support Engineer to join our offshore technical team. This role is ideal for someone with strong hands-on experience across the Microsoft 365 ecosystem, including Azure AD/Entra, Exchange Online, SharePoint Online, security and compliance, and user/device governance.
You will provide advanced support to Switch Connect customers, assist with onboarding and migrations, and contribute to project delivery and ongoing platform improvements.
This is not an entry-level role — we’re looking for someone who is confident working across customer environments, can troubleshoot complex issues, and maintains best practices for configuration, security, and lifecycle management.
Key Responsibilities:
Microsoft 365 Administration & Support:
- Provide advanced support across the Microsoft 365 stack, including Entra ID (Azure AD), Exchange Online, SharePoint Online, OneDrive, Teams, Intune, and Security & Compliance.
- Manage identity, access, conditional access, MFA, passwordless authentication, and device compliance policies.
- Troubleshoot escalated issues relating to user access, mail flow, SharePoint permissions, Teams governance, and device management.
- Assist with tenant-to-tenant migrations, mailbox migrations, SharePoint/Teams restructures, Intune deployments, and onboarding of new customers into our managed environment.
Governance, Configuration & Best Practice:
- Implement and maintain M365 governance frameworks (naming conventions, retention policies, DLP, conditional access, security baselines, audit configuration, etc.).
- Support administration of Active Directory/Entra hybrid environments, group policy, and identity lifecycle processes.
- Perform regular reviews of customer tenants to ensure alignment with Switch Connect’s standards for security, compliance, and configuration.
Customer Support & Technical Delivery:
- Respond to escalated support tickets relating to Microsoft 365, identity, and user/application security.
- Provide remote support to customers in a professional, timely, and solution-focused manner.
- Assist project teams with implementation tasks, documentation, and customer onboarding activities.
- Collaborate with senior engineers to deliver small-to-medium M365 projects, environment clean-ups, and system enhancements.
Operational & Project Activities:
- Maintain accurate documentation within our PSA system and internal knowledge base.
- Participate in operational tasks such as routine reviews, audit preparation, onboarding workflows, mail/domain cutovers, and configuration changes.
- Contribute to the continuous improvement of Switch Connect’s Microsoft 365 service offerings.
Skills & Experience Required:
- 3+ years supporting Microsoft 365 in a technical support or engineering role.
- Strong knowledge of Entra ID/Azure AD, identity governance, authentication methods, and conditional access.
- Proficiency with Exchange Online, SharePoint Online, Teams, OneDrive, and associated administration centres.
- Experience with Intune (endpoint configuration, compliance, autopilot, and application management).
- Solid understanding of Active Directory, hybrid identity, and typical migration scenarios.
- Familiarity with backup, security, and monitoring tools for Microsoft 365 environments.
- Ability to diagnose and resolve complex issues independently.
- Excellent written and verbal communication skills.
- MSP experience highly desirable.
How to Apply: Please submit your resume and cover letter outlining your qualifications and experience. Include any relevant examples of successful projects you have managed.